Introduction

Mr. Benchikh Malik, 60, from Algeria, was suffering from a liver ailment. Mr. Benchikh Malik sought advice from a local physician. The doctor recommended a liver transplant after reviewing the diagnostic reports. Mr. Malik found the surgery in Algeria to be prohibitively expensive and was looking for a less expensive alternative as well as better healthcare facilities. He was willing to travel outside Algeria to undergo liver transplant surgery.

Mr. Malik sought out a medical tourism firm that could recommend the ideal location for him to get the best specialist and facility for his liver transplant at a reasonable cost. He came across MediGence while searching the internet. Mr. Malik found MediGence’s health plan to be both cost-effective and comprehensive. He submitted a question on their website, and within a few hours, a MediGence representative contacted him and requested him to supply a few details. He received a follow-up from MediGence to learn more about his condition after submitting the needed information. Mr. Malik provided them with information about his situation as well as medical reports. A list of the leading doctors and hospitals was supplied by the patient advisory panel.

Mr. Benchikh Malik picked Istinye University Hospital in Turkey for his treatment. The hospital is JCI and ISO 9001 accredited, indicating that it provides high-quality care. It brings together Liv Hospital’s exceptional service and the University of Istinye’s academic approach under one roof. This university hospital not only performs research and education, but it also provides tertiary healthcare services. Every year, the medical team performs around 5,000 kidney transplants and 1000 liver transplants.

The hospital sent Mr. Benchikh Malik with a report. The healthcare team recommended a holistic treatment strategy based on his consulting doctors’ suggestions from his own country. Mr. Malik was assisted by MediGence in setting up a videoconference with the specialist, who was kind and attentive. Finally, the patient made the decision to visit Turkey.

Pre-treatment and process

On September 23, 2021, Mr. Malik came to Turkey with the liver donor (his daughter) and his wife. The appointed patient manager arranged the visa invitation from the chosen institution. In a short time, the patient and his family filed for and acquired their visas.

Mr. Malik chose a MediGence-recommended hotel based on his budget. It was in close proximity to the hospital. He and his family were met at the airport by the MediGence Team. The designated case manager made certain that the patient and his family had access to the greatest hotel amenities. The patient and his family were taken to the hospital by MediGence for an initial consultation. The MediGence Team had scheduled their visit with the doctor in advance. He was admitted to the hospital after basic examinations. After completing all medical exams, the doctor requested that Mr. Malik and his daughter undergo a series of diagnostic and blood tests.

After reviewing the test results, the doctor determined that Mr. Malik and the donor were both suitable candidates for liver transplant surgery. The procedure went well for both Mr. Malik and his daughter, with no complications. On the doctor’s instructions, Mr. Malik spent 20 days in the hospital and 60 days in Turkey. He made a seamless recovery.

Post-treatment

Following his discharge, Mr. Benchikh Malik moved to the hotel and resumed the follow-up treatment there. After spending 60 days in Istanbul, Mr. Malik and his family finally returned to Algeria. The family is really appreciative of MediGence’s assistance in coordinating everything from the pre-travel stage to their final return home. They expressed gratitude to MediGence for providing all of the assistance required to make Mr. Malik’s treatment, a success. The patient and his family are really pleased with the surgeon and the outcome of the procedure. The doctors and nursing personnel at Istinye University Hospital have impressed them with their excellent service. They are content with the services offered by MediGence as well. Mr. Benchikh Malik was particularly pleased with how quickly MediGence responded and assisted him in setting up his appointments and logistics. He also praised MediGence for their professionalism and assistance with his medical treatment needs.

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