For the purpose of this Policy, the terms ‘We’, ‘Us’, ‘Our’ refer to the Company and ‘You’, ‘Your’ refer to the Users (including the visitors) of the Platform.
‘Consent’ of the User means any freely given, specific, informed and unambiguous indication of the User’s wishes by which he or she, by a statement or by clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
‘Data Concerning Health’ means personal data related to the physical or mental health of a natural person, including the provision of health care services, which reveal information about his or her health status.
‘Data Controller’means the person, entity, authority or agency that determines, whether, alone or jointly with others the purpose and means of processing Personal Data. The Company is the Data Controller for the purpose of this Policy.
‘Personal Data’means information relating to living persons that can be used and referenced to identify such person, directly or indirectly, such as name, contact information (telephone number, email address), identification number, location data etc. When the User desires to receive Services from the Company, we may ask you to provide us with certain personal data about yourself including name, age, contact number, residential information, Identification Cards (as per the governing laws) along with a copy of the same, photo, credit or debit card information, its expiry dates and authentication codes, UPI Ids, amongst other matters. It is optional for you to engage in the Services provided by the Company; however, if you choose to not provide your information, you might not be able to avail the Services. The Personal Data shall also include your user id/log –in id and passwords for accessing the Platform for registered Users.
‘Processing’ of the personal information or data includes activities such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data.
‘Service Providers’ include doctors, hospitals, clinics, care centres and such other medical practitioners providing medical services through the Platform.
‘Special Categories of Personal Data’ includes medical history, genetic data, data concerning health, religion, data concerning sex life and sexual orientation.
‘User’ means an individual or legal entity looking to avail various kinds of medical services through the Platform, and shall also include a visitor of the Platform.
WHAT DATA DO WE COLLECT AND HOW WE COLLECT IT?
PERSONAL DATA PROVIDED BY YOU
We collect the Personal Data that you provide on the Platform such as your name, telephone number, email address, location. In addition to the foregoing, we collect the Special Category Personal Data that you provide on the Platform including data concerning your health, medical condition, sex life or sexual orientation.
It is pertinent to note that the mere browsing of the Platform by you shall not require you to provide or submit to us the foregoing Data and information, and the said Data shall be collected and stored by us only if you voluntarily submit your Personal Data on the Platform for purposes including i) When You provide such name, address, email, contact details, and data concerning your health during registration of your account or for any enquiries, opinions and quotes on the Platform, (ii) When you subscribe to our newsletter and communications by providing your email address, (iii) When You participate in surveys, sweepstakes, contests and promotions, (iv) When You communicate with our customer service. You may in your discretion choose not to provide such information, however, in such cases, we shall be unable to provide our Services to you and your access to our Platform may become restricted.
DATA AUTOMATICALLY COLLECTED BY US
In addition to the Personal Data provided by you, our Platform uses technologies such as cookies, web beacons, log data and third-party analytics for data collection and analysis.
CHAT, AUDIO AND VIDEO RECORDING
To improve the patient experience and improve the overall quality of conversation between the User, Service Provider and us, our platform keeps a record of all the chats, voice calls and video calls. The purpose of storing this data is only to improve the quality of conversation and is used only for the internal purpose.
Log Data and files are collected by us when you use and interact with the Platform. The information collected includes Your IP (Internet Protocol) address, browser type and version, geographical location, operating system, date and time stamps, URLs of referring/exit pages, pages visited, and device ID. This information does not identify any User and is used to analyse trends, track User movements across the Platform, administer the Platform, and collect demographic information so as to develop an understanding of your needs and preferences to customize our Platform, features, and Services accordingly. Except where it is expressly mentioned in this Policy, this information is not mixed or commingled with your Personal Data.
WHAT ARE COOKIES?
When you browse on a Platform using a browser, certain data generated by the Platform is stored on your device to remember information about you. This is done so as to recognize your device and set your preferences as per your usage of the Platform. Cookies are used so as to enable functions of the service, provide analytics, storing your preferences, deliver advertisement etc. Cookies help us understand how the Platform is being used and eventually help us to improve your experience.
Cookies can generally be categorized as (i) First-Party, (ii) Third-Party, (iii) Session and (iv) Persistent Cookies, as explained below:
First-party Cookies are cookies that are placed on your device by us.
Third-party Cookies are operated by third parties that can recognize your device both when it visits our Platform and when it visits other websites or mobile apps. We do not control how third-party cookies are used, and we encourage you to check the websites of any third-party cookie providers for more information about how they use Cookie information.
Session Cookies enable you to stay logged in on the Platform and Persistent Cookies recognize you every time you return. Session Cookies are deleted at the end of a session when you exit the browsers; and
Persistent Cookies are stored and remain valid till their date of expiry unless deleted by you prior to the said date. The types of Cookies listed below fall in either of the aforesaid general categories.
TYPES OF COOKIES AND THEIR PURPOSE
These Cookies are necessary to provide our Services to you. For example, these Cookies help you see the right information when you log in to our Services, navigate from page to page without having to sign in on every page, detect, prevent, and mitigate malicious and fraudulent activities on our Platform, support and enable other security features. They are necessary cookies without which the Platform will not function properly or be able to provide certain features and functionalities. You may disable these cookies in your browser but as a result, certain functions and features of the Platform will not be available to you.
Performance Cookies help us ascertain how often you visit our Platform and how you use, interact and move around on the Platform and include information such as the pages frequently visited by you. They lead us to know what features on the Platform are functioning best and help us to improve and optimize our Platform and make it easier for you to navigate. The information collected by these cookies is anonymous and aggregated and cannot be used to personally identify you.
These are categories of Performance Cookies provided by Google Inc. and are used to collect information about your use of our Platform including such as the number of visitors, where the visitors come from and pages visited by them. This information is used by us to compile reports and help us improve the Platform. The aforesaid information generated by the Cookies are transmitted to and stored by Google on servers in the United States and used to evaluate your use of the Platform, compile reports on Platform activity and provide such other services in connection with Platform activity and internet usage. We do not attempt to reconcile information collected via Google Analytics to identify an individual User. By using our Platform, you consent to the processing of your data by Google in the manner and for the purposes set out above.
These cookies help us to recognize you when you visit and return on the Platform and remember your choices preferences and settings when you visit the Platform so as to provide you with a customized and personal experience. This includes information such as your text size, font, location and such other customizable elements. Such information cannot personally identify you.
These are third-party cookies and are used by advertisers to help display advertisements that may be relevant or interesting to you. They gather information about your visit such as content viewed by you, ads viewed by you and frequency of views. They do not collect personally identifiable information about you.
Security Cookies are used to identify and prevent security risks such as protect your account and data from unauthorized interception, use and access and secure the Platform and Services generally.
We may also use Flash Cookies (also known as Local Shared Objects or LSOs) to, inter alia, collect and store information about your use of the Platform, fraud prevention and for other Platform operations. If you do not want Flash Cookies stored on your device you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to ‘information’ on the Macromedia site), how to prevent Flash LSOs from being placed on Your device without being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).
Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our Platform and Services.
HOW LONG DO COOKIES STAY ON MY DEVICE?
Session Cookies are deleted at the end of a session when you exit the browsers whereas Persistent Cookies stay for a longer period and are stored and remain valid till their date of expiry unless deleted by you prior to the said date.
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Platform to help customize the Platform and improve your experience. A ‘web beacon’ or ‘pixel tag’ is a tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of a page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
YOUR CONTROL AND MANAGEMENT OF COOKIES.
You can enable, disable or remove Cookies through your browser’s settings. Please note that such actions could affect the functionality and certain areas and features of Our Platform and Services.
We do not control third-party Cookies on our Platform. Such cookies can be managed and controlled through browser settings or by visiting the third-party website.
You can opt-out of Google Analytics Cookies by visiting the Google ad settings or downloading and installing the Google Analytics opt-out browser add on.
Social Media Plug-ins
DATA WE COLLECT FROM THIRD-PARTY SOURCES
When you provide your name, address, contact details for bookings and e-commerce transactions with our partners including, but not limited to, travel and logistics partners, insurance providers, forex partners, we may receive your Personal Data and transaction data from them.
When you book appointments or enter into contracts with the Service Providers listed on the Platform to avail the various medical services available therein, we may receive Your Personal Data including Special Personal Data, trip details, and invoices from the Service Providers.
HOW WE USE YOUR DATA
We assure you that the information collected and stored by us shall not be used and processed for any unlawful, illegal or illicit purposes and shall be used only for the purpose of providing the services on Platform. The legal basis for collecting and using the Personal Data described above will depend on the type of Personal Data collected, the specific context in which we collect it and the purposes for which it is used. The purpose of collection of Your Data and the legal basis for the same has been delineated below:
PURPOSE OF DATA COLLECTION
To provide you with access to the features and Services of Our Platform including enabling You to create an account and use the Platform and Services
Performance of contract
Customizing and tailoring Our services to Your specific requirements including different medical services, assisting with and arranging trips and logistics, verify Your identity
Performance of contract
For research and analysis so as to improve and develop the Platform and Services
To communicate with you to provide information relating to the Platform and services including responding to requests and resolving issues
To create a safe environment including ensuring security, detection, prevention and investigation of fraud, unauthorized use, violation of Our terms and to comply with any legal obligation
Compliance with legal obligations, protection of vital interests, legitimate interests
For the operation of the Platform and Services and compliance with Our legal obligations
Legitimate interests, compliance with legal obligations
To facilitate and evaluate the use of Our Platform and Services
Legitimate interests, the performance of the contract
To send you marketing and advertising communications including promotional offers, sales, events, interest-based targeted advertising etc.
To display and post comments and testimonials on the Platform, social channels and other portals for the purpose of sharing your experience with the hospitals, doctors, destinations and the Company.
To improve the accuracy of our records
To provide online communications and blogs including using your information on our message boards, chat features, blogs
Notify You of new services and features on the Platform
Performance of contract
Providing customer support services
Performance of contract
Others. We will obtain Your consent before We process Your Data for any purpose other than the ones stipulated in this Policy
Please note that the legal basis for the collection and processing the Special Category Data is solely for providing the requested Services to you.
The Personal Data may be used by us for the purpose of sending out the verification code or OTPs while registering on the Platform or availing the Services. The Company also uses the Personal Data for supporting expeditious transactions on the Platform.
DISCLOSURE AND SHARING OF DATA
We may share your information with parties directly authorized by you to receive the Personal Data, for instance, we may share your data with a medical service provider of your choice.
We may work with and outsource certain services to third-party vendors, consultants, agents and service providers so as to enable us to provide our services more efficiently. The outsourced services may include without limitation a) marketing b) billing c) backup and storage d) payment processing e) analysis f) customer database management g) providing customer services and technical support h) and such other services in order to maximize our business. In pursuance of the aforementioned outsourcing, we may disclose your information to such third-party service providers. We do not sell, share, rent or trade any of your Personal Data with any third party for their own promotional purposes.
We may disclose the google analytics, statistics, demographic reports developed by us by analyzing your usage patterns and behaviour to our internal team for the purpose of improving the Platform and the Services. Such statistics and reports contain anonymous information such as preferences, pages frequently visited that do not constitute personally identifiable information. The information is used in a manner such that no single person can be identified using such compilations.
We may disclose information where we believe disclosure is necessary or required (i) by law or regulation, in order to comply with legal process or government requests (including in response to public authorities to meet national security or law enforcement requirements), or (ii) to exercise, establish or defend our legal rights.
We may disclose your information if it is necessary to protect the vital interests of any person.
For any other purpose, we may disclose your Personal Data with Your consent.
YOUR DATA PROTECTION RIGHTS
RIGHT TO INFORMATION
You have the right to free information about your stored Personal Data, the origin of the data, its recipients, and the purpose of the data processing.
RIGHT TO ACCESS
You have the right to access the Your Personal Data held by us and request a copy of such Data.
RIGHT TO WITHDRAW CONSENT
Where you have given your consent to the processing of Data, You have the right to withdraw your consent to such processing. However, your withdrawal shall not affect the lawfulness of any processing based on the consent granted prior to your withdrawal. When you withdraw consent, you acknowledge that it may negatively affect the quality of our Services.
RIGHT TO RECTIFICATION
You have the right to request for the correction and rectification of Your Personal Data in case of any inaccuracies.
RIGHT TO ERASURE
You have the right to request for the deletion of Your Personal Data held by Us, provided, however, We shall not carry out this request in the event we need your such Data in order to comply with any legal obligation or for the exercise or defence of any legal claims.
RIGHT TO RESTRICT PROCESSING
You have the right to restrict Our Processing of Your Personal Data where You believe the Data to be inaccurate or the processing is unlawful or we no longer need to process it for a particular purpose unless such processing is required to fulfil any legal obligation or in the exercise or defence of any legal claims.
RIGHT TO DATA PORTABILITY
You have the right to obtain Your Personal Data and have us provide it to you in a structured, electronic and machine-readable format and to transmit to another data controller. If you request a direct transfer of the data to another data controller, this will be done so far as its technically feasible.
RIGHT TO OBJECT
You have the right to object to the processing of Your Personal Data at any time on grounds relating to Your particular situation and in accordance with applicable law of We process such Data on the basis of your consent, to perform a contract with You or in furtherance of Our legitimate business interests. We may continue to process the Data where required to fulfil any legal obligation, to exercise or defend any legal claim or any other exception under applicable law.
RIGHT TO COMPLAINT
If you have any complaints about how we handle your Personal Data you should contact us at [email protected].
In order to exercise any of your rights you may contact us at [email protected] or send us your request/complaint at Skybox Business Centre, C22, Office number G2, Sector 65, UP – 201 301, India. We will respond to and resolve your request without undue delay and no later than the timelines prescribed under applicable laws.
We may retain and use your Personal Data as necessary for the purposes as set out under this Policy or to comply with our legal, regulatory, accounting or reporting obligations. Consistent with these requirements, we will try to delete your Personal Data within the time limits imposed by applicable law, if any upon request. When we have no justifiable business need to process your Personal Data, we will either delete or anonymize it, or, if this is not possible (for example, because Your Personal Data has been stored in backup archives), then we will securely store Your Personal Data and isolate it from any further processing until deletion is possible.
You may withdraw your consent to submit the Personal Information by sending an email to us on [email protected]. In case, you choose to do so then your access to the Platform may be limited, and we might not be able to provide the Services to you.
We employ and maintain administrative, technical and physical measures, policies and procedures to ensure the security, integrity and confidentiality of your Data against accidental, unauthorized, unlawful access, disclosure, alteration, loss or destruction including a) guidelines on proper disposal of Data when no longer required b) access controls on electronic system to maintain, access or transmit Data c) access restrictions to locations containing Data d) encryption of electronic Data e) dual control procedures f) testing and monitoring of electronic systems g) procedures to detect actual or attempted attacks or intrusions on systems containing Data. Your Data is provided only to authorized persons and we use Secure Sockets Layer (SSL) or Transport Layer Security technologies for the protection of your data in transit.
The Platform is scanned on a regular basis for vulnerabilities in order to make your use of the Platform as safe as possible. Further, the Company shall adopt such other measures as provided under the prevailing laws from time to time to protect your data.
We strongly recommend you not to share your login Id and password (“credentials”) or bank account details with anyone under any circumstances. Any personnel of the Company would never contact you asking for your credentials or bank account details; hence you are advised not to entertain such faux calls or messages and report regarding the same to the Company at the earliest so as to enable us to take appropriate steps.
Despite our best efforts, no website, mobile application, database or system is completely secure. As a result, we do not guarantee or warrant the security of any information you transmit through the Platform and you do so at your own risk. If you have a reason to believe that your interaction with the Platform is no longer secure, you should forthwith notify us of the same at [email protected]
Our Platform and Services are not directed for use by minors. We do not knowingly collect Personal Data from minors and minors must have consented to interact with us or use the Services from their parent or guardian. If a parent or guardian becomes aware that his or her child has provided us with Personal Data without their consent, he or she should contact us at [email protected]. If we become aware that a minor has provided us with Personal Data, we will take steps to delete such information from our files.
THIRD-PARTY LINKS AND PLATFORMS
In the event a User accesses such third-party websites, he/she shall do so at his/her own risk and expense and apprise him/her of their terms and conditions and privacy practices before providing any personal data or sensitive information to them.
LIABILITY AND WARRANTY
Although we have implemented and employed the necessary internet security methods and technology to secure the information and data transmitted to us, the security of the Data transmitted over the internet cannot be absolutely guaranteed; thereby we cannot ensure or warrant the security of any information that you transmit to us. Accordingly, the Users share their Personal Data with us entirely at their own risk. In light of the above, the Company declares as follows:
We shall not be held liable for any loss or injury caused to you, as a result, voluntary disclosure of the Personal Data by the User to a third party.
Further, notwithstanding anything contained in this Policy, we disclaim all the warranty for any loss, damage or misuse of the Data.
We disclaim all the warranty and take no responsibility and liability for the privacy practices and security of Data collected by the third party website linked to our channel and services that are outside our control
We do not collect the Personal Data of any individual except when such an individual voluntarily shares information and data on our Platform. Upon such voluntary disclosure of information and data, we may further verify and collate the information and data from information available in public domain (as permitted by law) in order to prevent cases of identity theft, fraud etc. We may receive your information and data through third-party websites if you are connected to us through those websites and services.
GRIEVANCES AND CONTACT DETAILS
In the event of any queries or grievances you may contact us at [email protected] or you may contact our Data Protection Officer:
Name: Amit Bansal
Address: 3/446, Pathan Pura, Shahdara, Delhi – 110 032, India
Contact Details: (+91) 8130985311