Introduction

Mathews Danny Silave, 28, from Zambia, got injured while playing football and suffered an ACL injury. The medical symptoms included pain in the knee area, swelling in the knee and pain and discomfort while running.

Mr. Silave was looking for a medical tourism company on the internet in order to seek advice on doctors and hospitals. During his search, he found MediGence, a global medical travel platform. Mr. Mathews Danny Silave went through MediGence’s health packages and found them affordable and as per his budget. He dropped a query on their website. Mr. Silave was in for a pleasant surprise when a MediGence representative answered swiftly and asked him for certain information. Mathews provided the needed information, and then MediGence contacted him to obtain additional information about his health. Mr. Silave also provided his medical records and medical history, which were given to doctors for review.

The patient advisory team provided him with a list of the best doctors and hospitals from different countries. Mr. Silave chose to consult Dr. Aashish Chaudhry at Aakash Healthcare Super Speciality Hospital in Delhi, India. The treatment suggested by the specialist and his healthcare team was comprehensive and as per the recommendations from his consultant surgeons in Zambia. Mr. Silave wanted to speak to the specialist he chose to seek consultation in India. MediGence assisted the patient in setting up virtual consultation through videoconferencing with the doctor who was very cooperative. He then decided to move ahead with Dr. Aashish Chaudhry and Aakash Healthcare Super Speciality Hospital in Delhi, India.

Pre-treatment and Process

MediGence coordinated with the hospital over the processing of the medical visa for Mr. Silave. He applied for the visa and received it in a short time. He chose the hotel recommended by MediGence according to his budget. The patient reached India on October 14, 2021, with his physiotherapy coach. He was welcomed at the airport by the MediGence Team and all accommodation arrangements were done by the team. The MediGence team ensured that the patient was provided the best facilities at the hotel. MediGence took the patient to the hospital for consultation with Dr. Aashish Chaudhry. Mr. Silave’s appointment with the specialist was booked in advance and he followed through with the appointment accordingly. Following initial checkups, he was admitted to the hospital. Completing all medical examinations, the doctor told the patient to get a few diagnostic tests done to diagnose the condition.

Mathews was beginning to feel anxious about the procedure and wanted to speak with the doctor. MediGence’s Patient Manager stood by his side to make him feel at ease and mentally prepare him for the surgery. The MediGence team scheduled visits for the doctor-assisted him with billing issues, and offered advice.

The patient got all the suggested tests done. This helped the surgeon better understand his current health status and in turn design the best treatment plan. After going through the test reports thoroughly, the doctor explained to Mr. Silave the necessary steps to be taken to prepare for the surgery. After being counselled about the procedure by his doctor, he decided to go ahead with the procedure. The surgery was performed successfully without any pain and complications and monitored closely post-surgery. The excellent care delivered by the hospital staff, regular monitoring, and better care ensured that Mr. Silave had a speedy recovery. He stayed in the hospital for 2 to 3 days and in India for 10 days.

Post-treatment

Following the ACL surgery and Meniscectomy, the patient moved to the hotel where he continued his medications and post-treatment counselling. MediGence left no stone unturned in making sure that the patient received the best care. It facilitated everything right from hospital transfer, airport pick-up to doctor appointments. Mr. Silave expressed his immense gratitude to MediGence and said that he was completely satisfied with the doctor and the treatment result of the procedure. He was very thankful to his medical team at Aakash Healthcare Super Speciality Hospital for the counselling which was done just before surgery. He also thanked MediGence for their outstanding support at every step of his treatment journey- right from choosing the best surgeon and the hospital to getting a visa to booking appointments.

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