Medical Travel

Medical Travel

MediGence helps you discover the best healthcare provider for your treatment from the choice of over 450+ hospitals in 20+ top medical destinations. During the process, we empower you with the right information, which is not only true to its nature but also ensures your experience is transparent and hassle free with us by the use of tools and innovative technology that is exclusively build for you to improve your overseas medical experience.

FAQs
How can MediGence assist me with my Medical Travel?

MediGence is a global platform that helps you navigate through your options for medical treatment abroad while offering additional services like personalized patient care, on-ground support, and others without any additional charges. We will assist you to arrive at the right treatment decision for a hassle-free experience.

What all options can I expect if I decide to share my medical case summary?

We have certified healthcare providers in over 20 countries. Based on your destination preference, you can expect us to share two to three different hospital options and surgeon recommendations to choose from.

How does MediGence ensure that my medical details are kept confidential?

All the reports that we receive are stored in HIPAA compliant storage servers. The medical records that you provide are only shared with the selected healthcare providers for opinion. The reports shared with them can only be viewed and cannot be downloaded at any step.

What is the lead-time to respond to my request for the treatment plan?

Once you send us an inquiry, one of the assigned patient advisory executives will reach out to you within 12 hours. Also, the treatment plan with multiple options and opinions on medical history is shared within 24 hours to 96 hours, depending on the choice of destination.

What services does MediGence provide to the patients?

MediGence provides end-to-end support required before, during, and after travel. This includes visa assistance, arranging logistics, clinical support and coordination, and grievance management.

Does MediGence provide recommendations or randomly provides options for me to choose?

MediGence selects the hospital and doctor for recommendation after carefully considering your clinical status, diagnosis as well as treatment requirement, budget, travel convenience as well as preference. We leave the decision to the patient and their family to choose any one of the recommended options. However, if requested, we provide the recommendations as well.

How is it ensured that all hospitals and doctors on the MediGence platform are trusted providers?

We only work with accredited and certified hospitals. Additionally, doctors on our panel are experienced and renowned specialists who are a part of professional organizations in their respective fields.

How is it ensured that all hospitals and doctors on the MediGence platform are trusted providers?

Our partner hospitals abroad offer all kinds of medical treatment, including organ transplantation, oncology, cosmetic surgery, neurosurgery, infertility treatment, cardiac surgery, general surgery, and weight loss procedures.

How can I contact MediGence?

You can send us the inquiry by filling the form on our website. Otherwise, you can send us an email at or call us on (+1) 4242834838.

Do I pay for the service to MediGence?

We do not charge anything from our patients for the services that we provide to them. We are paid a referral fee by the healthcare partner where the patient receives treatment. We only charge a nominal service fee for organ transplantation cases.

What are the services can MediGence assist me with?

We assist you throughout your medical travel experience broadly during three stages:

  • Before Treatment
    Expert Opinion | Discovery of healthcare Provider | Visa Assistance | Flights | Doctor Consultation | Stay
  • During Treatment
    Air Ambulance | Airport Transfers | Dedicated Patient Case Manager | Case Management | Billing | Managing Schedules | Hospital Communication | Discharge
  • Post Treatment
    Recovery and Rehabilitation | Telemedicine | Follow ups | Recommendations based on progress
Medical Travel

Telemedicine

Telemedicine by MediGence makes healthcare assessable for critical care that allows patients and their families to avail the video consultation with the world’s renowned surgeons in few simple steps. These consultations are carried out on our platform privately and healthcare records and all patient’s relevant information are kept secured on our HIPAA compliant servers, which cannot be accessed by anybody other than the patients themselves. From seeking second opinion to reconfirming the diagnose and to gaining confidence in your treating doctors, it delivers it all.

FAQs
How can I avail a telemedicine?

We have a self-driven and fully automated platform to avail teleconsultation with the specialist of your choice. You can book the teleconsultation through our platform https://medigence.com/telemedicine. Once you choose the preferred day and time for the appointment and pay the teleconsultation fee, the schedule is confirmed to you over email with the link to join the call.

Can I avail telemedicine with the doctors overseas?

Yes, we do offer telemedicine with the doctors located overseas.

How much and how do I pay for the service?

Each specialist has different consultation charges. You can view the profile of the specialist and the consultation fee before paying online using a secured payment gateway on our website.

What happens once I pay for telemedicine?

Once you pay for teleconsultation, you will receive an automated email with the details to log in to the dashboard. You can check the status of your call request once you log in.

Can you elaborate on the whole process like how it works?

-You visit https://medigence.com/telemedicine
-Search for the doctor by specialty/procedure/destination
-Select the doctor for the consultation
-Register yourself and upload your medical records
-Pay online
Once you pay online, the system sends you an email with the login details of the dashboard. The backend team schedules the appointment with the chosen specialist and as per the availability, the details are updated in the dashboard. You will receive another email with the call schedule and link to join the call as soon as the details are updated.

Does my consultation take place privately?

Yes, the consultation takes place only between the doctor and the patient. The recording of the video consultation is available for download for 72 hours only by the patient.

Do I have to pay for the follow-up consultation?

Yes. The telemedicine consultation fee, once paid, is applicable to just one call. However, if you need additional feedback over the email, you can contact our support team for the opinion at no additional cost.

What if I wish to book an appointment with the doctor at the hospital post consultation?

MediGence can further help you book an appointment with the doctor at the hospital for further follow-up and treatment. Please write to us at or call us on (+1) 4242834838. Alternatively, you can also send us an inquiry on our website.

What if I need to reschedule the call?

You can access the option to reschedule the call from your dashboard. The rescheduling feature is available only until 4 hours before the originally scheduled call.

I am looking for treatment overseas. Will telemedicine with the doctor before I travel be recommended?

Yes. It is strongly recommended that you discuss the clinical details related to the treatment you’re supposed to undergo and also the medical history with the treating specialist before you come as it helps set the expectations and also gives you confidence in your treating doctor.

Medical Travel

Package & Promotions

Package and Promotion product is developed to bring unmatched benefits and cost benefits to the patients, which cannot be availed otherwise. These are pre-negotiated bundled pricing with some of the best internationally recognized hospitals from all over the world. To avail these unparalleled benefits, patients can book these packages by just paying 10% online and may decide to travel anytime in the future.

FAQs
What is promotion and packages about?

Promotion and packages is a special service offering for our patients that allows them to avail additional benefits on top of the regular treatment at the hospital. The packages refer to pre-negotiated bundled pricing that allows you to save up to 20% of the treatment cost while availing additional benefits such as complimentary hotel stay, 1-day city tour, and teleconsultation with the treating specialist.

How do I book the package for a particular treatment?

-Access our special packages at https://medigence.com/packages
-Search for the treatment (package) you’re looking for by destination/specialty
-Choose the package you’re interested in
-Click % to reserve the benefits
-Enter the requested details
-Make the payment through our secured payment gateway
An email confirmation will be sent to you and a patient advisory executive will be assigned to you for whom the details will be made available on your dashboard.

What are the benefits of booking the package online over choosing to pay the full amount at the hospital?

When you book the package online on MediGence, you right away avail the discount along with unmatched benefits which are not being offered by the hospital directly.

What benefits can I avail if I opt to buy the package on MediGence?

There are multiple additional benefits that patients booking the package online can avail. Some of these additional benefits include up to 20% discount in the treatment amount, a 1-day city tour, complimentary hotel stay for up to 5 nights, and much more. However, the overall patient care services by MediGence remain the same for all.

Do I get to speak to the treating doctor after I book the package?

Yes, a free telemedicine consultation with the treating doctor is a complimentary benefit we are offering, which typically costs anywhere from 50 to 160 USD, depending on the hospital you choose.

What is next once I book the package?

The patient care executive assigned to you will get in touch with you concerning the next steps related to medical travel such as making airline reservations, booking an appointment at the hospital, and arranging logistics as per the preferred arrival dates.

Can I claim the full refund if I ever change my mind to cancel the package?

Yes, you can claim a full refund of the amount paid if the trip is canceled. All you have to do is write an email to us at and provide us the reference number.

Can I book the package and decide to travel anytime based on my convenience?

Yes, you can book the package to freeze the benefits and travel anytime later.

Is there any validity associated with every package or can I book it anytime?

There is validity attached to every package.

I like your package offering for a particular treatment but do not wish to pay online. Is there an option for me to book it and still avail of its benefits?

Unfortunately, to avail of the benefits, you have to book the package online.

Medical Travel

Review & Ratings

To stay true to our vision “Enabling better healthcare decisions”, it becomes our responsibility to build the community of contributors, seekers and providers to help the ecosystem with the most genuine reviews and ratings which currently is most fragmented. The whole idea is for one to learn from one’s experience when it comes to choosing healthcare provider for the medical treatment.

FAQs
What is this review and ratings product offering about?

Our review and rating product (revU) is an intelligent and community-based review platform that focuses on the niche problem related to the patient experience. Sharing a genuine experience helps in building a better healthcare experience for everybody. The platform is open for all patients around the world to share their experience with the hospital and the doctor and rate their services.

Can I write a review for a hospital or a doctor even if I have not availed of your services?

Yes, you can write a review for the hospital or a doctor even if you have not availed of our services.

Why should I write a review on your website?

The Review and Rating platform has been built considering the apprehensions of the medical travelers and to provide a genuine, transparent, and 360-degree review of the hospital or doctor they are planning to visit for their treatment. Your review matters to the patients who are planning to seek medical treatment abroad and to their families, who want them to be in the best hands.

Does the provider hear my review?

Yes. Reviews that are posted for healthcare providers (hospitals and doctors) are sent to them via an automated email as soon as they are posted. They can even reply to the feedback posted for them.

How do you ensure the reviews are genuine on your website?

We keep track of the digital signatures of the reviewer and also have an algorithm to check the details of each review against the fact-based evidence. . If a review is found unauthentic or uses inappropriate language, it is deleted from the system and the reason is sent to the reviewer.

What are the steps to write a review on your website?

Writing a review requires you to register/log in using the OTP to our website Search for the hospital or doctor, you wish to write the review for Click on Write a Review and that’s it

Do I get any reward for writing the review on your website?

We do not offer any benefits or rewards for writing the review.

Can I write a review for any provider on your website?

Yes, as long as you or your family members have had an experience of availing healthcare services from them.

What is the difference between “claim a profile” and “write a review”?

“Claim a Profile” is meant for the healthcare providers (hospitals and doctors) to own their profile on our website to be able to reply to the reviewers. “Write a Review” is meant for the reviewers or patients who have availed the services of the healthcare providers.

How many reviews can I write?

You can write 2 reviews per month.