MediGence: Enabling Better Health Decisions

Juliana, a 63-year-old woman from Cameroon, had been living with osteoarthritis that progressively affected her mobility and independence. Persistent knee pain and difficulty walking began to interfere with her everyday activities, making routine movements increasingly challenging.

Looking for specialised orthopaedic care, Juliana explored treatment options in India. She connected with MediGence through its website on January 7, 2024, seeking a reliable treatment pathway that could help her manage her pain and regain mobility.

Finding the Right Treatment Path with MediGence

Juliana's case was handled by Dr Vijita, her Patient Advisor at MediGence. After understanding her condition and treatment requirements, the team helped her explore suitable options for advanced orthopaedic care in India.

India was selected as her treatment destination, and she chose Fortis Shalimar Bagh for her surgery. A consultation with the treating doctor was arranged before her travel, giving Juliana an opportunity to understand the recommended treatment and prepare for her surgical journey.

She travelled to India on February 7, 2025, ready to take the next step toward improving her

mobility and quality of life.

Bilateral Knee Replacement in India

At Fortis Shalimar Bagh, Juliana was treated by Dr Puneet. Following her clinical evaluation, she underwent bilateral total knee replacement, a surgical procedure performed to replace both damaged knee joints and improve pain and function.

The treatment aimed to address the effects of advanced osteoarthritis and help Juliana move more comfortably and perform everyday activities more easily.

She spent approximately 90 days in India, including five days in the hospital, allowing time for her surgical treatment, early recovery, rehabilitation, and follow-up care.

Personalised Rehabilitation for a Stronger Recovery

Juliana also opted for rehabilitation services following her bilateral knee replacement. Rehabilitation was an important part of her recovery, helping her gradually improve strength, mobility, balance, and functional independence.

With structured rehabilitation and continued medical support, Juliana worked toward returning to her daily activities and becoming more confident with movement.

The combination of bilateral knee replacement and personalised rehabilitation provided her with a comprehensive recovery pathway focused not only on reducing pain but also on restoring everyday function.

Comprehensive Support Throughout Her Medical Journey

MediGence supported Juliana throughout her medical travel experience, helping coordinate important aspects of her journey.

The team assisted with airport transfers and accommodation, reducing the logistical challenges associated with travelling from Cameroon to India for treatment. Additional special assistance was also provided during her journey.

With these arrangements coordinated, Juliana could focus more closely on her treatment, rehabilitation, and recovery.

Less Pain, Better Mobility, and Greater Independence

Juliana experienced meaningful improvements following her bilateral total knee replacement and rehabilitation.

Her treatment resulted in reduced pain, improved mobility, and an improved ability to perform activities of daily living. These improvements helped her move toward greater independence and participate more comfortably in her everyday routine.

For Juliana, the journey represented more than a surgical procedure-it was an important step toward reclaiming mobility and improving her quality of life.

Looking Ahead with Renewed Mobility

Juliana's experience demonstrates how appropriate surgical intervention, specialist orthopaedic care, and personalised rehabilitation can help patients manage the impact of debilitating joint conditions.

From her initial contact through pre-travel consultation, hospital treatment, rehabilitation, accommodation, and airport transfer support, MediGence helped coordinate her healthcare journey in India.

We are proud to have supported Juliana throughout her treatment and recovery and wish her continued mobility, independence, and an active life ahead.