Marcello’s Smooth Dialysis Experience During His Business Trip to Dubai

Marcello, a 65-year-old man from Brazil, reached out to MediGence while planning a business trip to Dubai. As a dialysis-dependent patient, he required a well-coordinated hemodialysis session during his stay. He connected with MediGence as a direct lead and was guided throughout the process by his Patient Advisor, Arhama, who ensured that every medical detail was handled with precision and care.

Initial Health Concern

Marcello has been undergoing regular dialysis and needed a reliable dialysis facility abroad to continue his treatment without interruption. His key requirement was a scheduled hemodialysis session at a reputed hospital, along with language support to ensure clear communication during treatment.

Choosing Dubai for Dialysis Care

Dubai was chosen due to its advanced healthcare infrastructure and international patient-friendly services. MediGence arranged his dialysis session at Burjeel Hospital, a well-known healthcare facility with a dedicated dialysis unit. Marcello travelled on 17 Sep 2025 and stayed in the country for 6 days, with no inpatient hospital stay required.

Treatment & Care Experience

Marcello successfully underwent his hemodialysis session on 18 Sep 2025 at Burjeel Hospital. To ensure comfort and clear communication, a Portuguese translator was provided during the procedure. The dialysis team delivered professional, efficient, and patient-centred care, allowing Marcello to focus on his business commitments without health-related stress.

Outcome

The dialysis session was completed smoothly without any complications. Marcello was satisfied with the quality of medical care and the seamless coordination, which helped him maintain his treatment routine while travelling internationally.

Support from MediGence

MediGence, under the guidance of Arhama, coordinated the hospital appointment, dialysis scheduling, and translator services. Marcello did not require visa assistance, airport transfers, rehabilitation services, or prior doctor consultations. However, he greatly valued the timely planning and personalised support provided throughout his journey.

Conclusion

Marcello's experience highlights how essential continuity of care is for dialysis patients travelling abroad. With expert coordination, trusted hospital partnerships, and language support, MediGence ensured a stress-free and successful treatment experience, allowing him to travel confidently while prioritising his health.