Travel Safety During

Your safety during the time of coronavirus pandemic and beyond is as much our responsibility as it is yours.To give you that confidence to travel abroad for medical treatment,we have collaborated with our healthcare partners to ensure that you're in safe hands,right from your arrival until departure.
The following are some of the guidelines that have been implemented for protection against COVID-19

Travel Safety During COVID-19
Travel Safety During COVID-19

COVID-19 Testing

Patients and their attendants have to carry a COVID-19 PCR report from their local country before boarding the flight.The COVID-19 test should be done within 72 hours before the departure of the flight.

A COVID-19 PCR test will be performed at the airport of the destination country or at the hospital where you plan to seek treatment (whichever approach has been decided by the Ministry of Health of the respective country)

Some countries still have a quarantine timeframe of two weeks for all visitors.Therefore,you are requested to check with the person you are in touch with about quarantine requirements so that you can plan finances and other logistics accordingly.

Certain countries let you take an exemption for COVID-19 PCR testing at the airport.A prior declaration form needs to be filled for that. To check if it is applicable for you,kindly check with your patient care management.

A COVID-19 PCR test is done for the patient and attendants before their departure to the home country.The COVID-19 test should be done within 72 hours before the departure of the flight.

Until the PCR report comes, you will have to remain in isolation before treatment can be started at the hospital

A COVID-19 PCR test is done 2 days before the scheduled procedure for the patient.

Airport Pick-up and Local Transport

All passengers must follow the social distancing norms at immigrations and baggage pick-up belts.

A chauffeur with a placard-carrying your name will be standing outside the airport.

You will be picked up in a fully sanitized cab with a driver wearing a face covering or a mask.

if your chauffeur doesn't wear a mask or in case of any other complaints,you are requested to write to us at

Treatment at Hospitals

All international patients with a negative PCR report will be treated and managed in a COVID-free building by a separate medical staff and nurses.

All our partner hospitals have dedicated a seprate building for the treatment, management and isolation of COVID-19 patients.

Travel Treatment at Hospitals
Hotel Stay

Hotel Stay

We have curated a list of accommodations that follow all of the guidelines provided by the World Health Organization (WHO) for protection against coronavirus.

You will be placed in one of such fully-sanitized hotel accommodation (details of which will be shared beforehand).

There are strict sanitization and cleaning protocol for rooms and linens being followed at hotels and guesthouses on our list and they are only being allowed to run at a partial capacity to avoid overcrowding.

Wearing a mask or face cover, practicing personal hygiene, use of sanitizer, and maintaining social distancing is mandatory at all times.

It is mandatory for all parties involved to follow the COVID-19 protection guidelines as recommended by the WHO.

We have set up a complaint mechanism to ensure that you can promptly raise a concern when you are not satisfied with personnel not following any of the guidelines. You can send your written complaint at or get in touch over the phone with your dedicated case manager.

Support at MediGence

A dedicated patient care manager will be assigned to you for the support that may be required before, during, or after travel.

You are requested to raise any concerns, that you may have concerning anything related to your travel, with your dedicated patient care manager.

In case you are not able to reach the care manager, please write to and keep the subject line as “Concern.”

If you are not sure of your travel dates but want to reserve a surgical package, you can visit the Offers page and book the procedure by paying 10% of the amount. You can travel anytime later or cancel without any additional charges.

Support at Medigence

Essentials to Carry With You

Negative COVID-19 PCR report

Ample face masks, gloves and facial wipes

Alcohol-based sanitizer

All documents related to past medical history

Package food for isolation or while waiting for test results

Conclusive Statement

Conclusive Statement

We at MediGence care for you and your good health. We will not leave any scope for you to face any inconvenience of any sort or whatsoever.

Our team of healthcare experts would be happy to assist you


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(+1) 424 283 4838